Easy Training 123 Privacy Policy

Last Updated: February 2026

1. Introduction

Easy Training 123 ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, enrol in our accredited training courses, or visit our website.

As an NCFE-approved education provider, we handle your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

2. Information We Collect

2.1 Personal Information You Provide

When you enrol in our courses or use our services, we collect:

• Full name, date of birth, and contact details (email, phone number, postal address)

• Educational background and qualifications

• Employment history and career goals

• Payment and billing information

• National Insurance number (where required for certification)

• Emergency contact information

• Identification documents for verification purposes

• Learning preferences and accessibility requirements

2.2 Automatically Collected Information

When you visit our website or use our online learning platform:

• IP address and browser type

• Device information and operating system

• Pages visited, time spent, and navigation patterns

• Cookies and similar tracking technologies (see our Cookie Policy)

• Login credentials and course progress data

2.3 Third-Party Information

We may receive information from:

• Awarding organisations (NCFE, CACHE)

• Recruitment agencies and employer partners

• Payment processors

• References provided during enrolment

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Course Delivery and Administration

• Processing course enrolments and registrations

• Delivering online and classroom-based training

• Tracking course progress and issuing certifications

• Providing tutor support and learner feedback

• Administering assessments and examinations

3.2 Communication

• Sending course materials and updates

• Providing career guidance and job placement support

• Responding to enquiries and support requests

• Sending important notices about your learning programme

• Marketing communications (with your consent)

3.3 Payment Processing

• Processing monthly payments and instalments

• Managing refunds and billing enquiries

• Fraud prevention and financial security

3.4 Compliance and Quality Assurance

• Meeting regulatory and awarding body requirements

• Maintaining accreditation standards

• Internal quality assurance and auditing

• Responding to legal obligations

3.5 Job Placement Services

• Connecting you with recruitment agencies

• Sharing your qualifications with potential employers (with consent)

• Providing CV writing and interview preparation support

• Facilitating work placement opportunities

3.6 Service Improvement

• Analysing website usage and course engagement

• Improving our training programmes

• Developing new courses and services

• Conducting learner satisfaction surveys

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To fulfil our obligations when you enrol in courses

• Legitimate Interests: To improve our services, prevent fraud, and ensure quality

• Legal Obligation: To comply with the awarding body requirements and UK law

• Consent: For marketing communications and optional services (you can withdraw consent at any time)

• Vital Interests: To protect health and safety in emergencies

5. Data Sharing and Disclosure

We may share your information with:

5.1 Essential Partners

• Awarding Organisations (NCFE, CACHE): For certification and qualification registration

• Payment Processors: To handle secure transactions

• IT Service Providers: For platform hosting and technical support

5.2 Employment Services (With Your Consent)

• Recruitment agencies partnering with us

• Employers seeking qualified professionals

• Work placement providers

5.3 Legal Requirements

• Regulatory bodies and government agencies when required by law

• Legal advisors and auditors

• Law enforcement agencies where necessary

We ensure all third parties are contractually bound to protect your data and use it only for specified purposes.

6. International Data Transfers

Your data is primarily stored and processed within the UK. If we transfer data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the ICO

• Adequacy decisions for approved countries

• Explicit consent where required

7. Data Security

We implement robust security measures to protect your information:

• Encrypted data transmission (SSL/TLS)

• Secure servers with firewall protection

• Access controls and authentication requirements

• Regular security audits and updates

• Staff training on data protection

• Secure backup and disaster recovery procedures

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary:

• Active Learners: Throughout your course and for 6 years after completion (to meet awarding body requirements)

• Certification Records: Indefinitely, as required by NCFE and regulatory bodies

• Financial Records: 7 years for tax and accounting purposes

• Marketing Data: Until you withdraw consent or we no longer have a legitimate interest

• Enquiries: 2 years if you don't enrol

After retention periods expire, we securely delete or anonymise your data.

9. Your Rights

Under UK GDPR, you have the following rights:

9.1 Right to Access

Request a copy of the personal data we hold about you

9.2 Right to Rectification

Correct inaccurate or incomplete information

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your data (subject to legal retention requirements)

9.4 Right to Restriction

Limit how we use your data in certain circumstances

9.5 Right to Data Portability

Receive your data in a structured, commonly used format

9.6 Right to Object

Object to processing based on legitimate interests or for marketing purposes

9.7 Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects

To exercise any of these rights, please contact us using the details in Section 13.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our separate Cookie Policy.

11. Marketing Communications

With your consent, we may send you:

• Information about new courses and qualifications

• Special offers and promotions

• Career development resources

• Industry news and updates
  

You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email

• Updating your preferences in your account settings

• Contacting us directly
  

We will never sell your data to third-party marketers.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

Easy Training 123
Data Protection Officer
Southbridge Pl, Croydon CR0 4HA
Email: janice@easytraining123.com
Phone: 07956 288049

14. Complaints

If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date

• Sending an email to registered learners

• Displaying a prominent notice on our platform
  

Your continued use of our services after changes indicates acceptance of the updated policy.

16. Additional Information for NCFE Learners

As an NCFE-approved centre, we share specific learner data with NCFE for:

• Learner registration and certification

• Quality assurance and compliance monitoring

• Statistical reporting and research

NCFE's privacy practices are governed by their own privacy policy, available at www.ncfe.org.uk

Your privacy matters to us. We are committed to transparency, security, and protecting your personal information throughout your learning journey with Easy Training 123.

This privacy policy is comprehensive and covers the key areas required for a UK-based education provider handling learner data. You should have this reviewed by a legal professional to ensure it fully complies with your specific business practices and current UK data protection law, and remember to fill in the bracketed contact information sections.